FAQ

 

What types of products does SuperSound Audio offer?

SuperSound Audio specializes in innovative audio and lifestyle products. You can visit the store to see everything we provide.

How can I ensure the quality of the products I purchase?

We prioritize quality and user experience in our product selection. Each item is carefully curated to meet high standards, ensuring that you receive products that enhance relaxation and elevate your everyday moments.

What is your return policy?

We have a 30-day return policy. To see more details, you can visit https://supersoundaudio.co/policies/refund-policy.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Can I exchange an item?

If you received the incorrect item, the most efficient way to exchange an item is to contact the support team, return the original product and make a separate purchase for the new item once the return is accepted.

What should I do if my item arrives damaged?

We recommend inspecting your order upon reception. If you find that your item is defective or damaged, please contact us immediately so we can evaluate the issue and resolve it promptly.

Do you offer international shipping?

Yes, we offer international shipping.

How can I contact customer support?

You can reach our customer support team via email at support@supersoundaudio.co. We are here to assist you with any inquiries or issues you may have.

Are there any warranties on your products?

While we do not offer specific warranties, we ensure that all products meet quality standards. If you experience any issues, please contact us for assistance within the return policy timeframe.

How can I stay updated on new products and promotions?

To stay informed about our latest products and promotions, we recommend subscribing to our newsletter on our website. This will ensure you receive timely updates directly to your inbox.